The Subtle Destruction of Everything
In Florida, our preferred grocery store chain is Publix, "Where Shopping is a Pleasure." The stores have always been bright, clean, and well-stocked. The employees were always friendly and helpful. They smiled when you spoke to them. They cared... these people are a memory. Publix was the last best hope for people like myself, who worked in customer contact positions all their lives and were trained to treat customers well, to underpromise and overdeliver. We were trained to be good to our customers, or we were shown the door. I miss those days. I miss walking into a place of business and not being treated like an inconvenience. I'm here to spend my money and help you keep your job so you can have money, too. Don't be so ungrateful about it. I was aware of a steady, subtle decline in the quality of not only Publix's service, but the quality of their products, too. I was prompted to sit down and write this because the half & half I bought from Publix not a wee...